Verizon Wireless, Waited approx. 1 hour at the Manalapan, NJ location to speak with a representative. Finally spoke with one and was quoted a price for an upgrade and new phones. Received the new phones, Manager came over and quoted a higher price than what the representative quoted. The Manager didn’t even apologize for the error! Is that professional!! So we walked out. We have been an Verizon Customer for over 20 years!
Verizon Wireless, Waited approx. 1 hour at the Manalapan, NJ location to speak with a representative. Finally spoke with one and was quoted a price for an upgrade and new phones. Received the new phones, Manager came over Thank you for sharing your experience, and I’m so sorry to hear about what happened. As a long-time Verizon customer, you absolutely deserve clear communication, accurate pricing, and above all, respectful service.
It’s frustrating to wait so long only to encounter such an inconsistency. While I can’t change what happened, I recommend reaching out to Verizon’s customer service directly through their [support hotline or online chat]. Explain the situation and ask them to honor the original quoted price or clarify the discrepancy. They may also have a way to address the service issue you experienced at the store.
As a 20-year customer, your loyalty should mean something to them, and it’s worth escalating your concerns if necessary. I hope they make things right for you!
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