Frontier Communications, I’ve spent over 2 weeks on the phone being switched from one department to another to see if I have Fiber Optics in my area. 3 people say I do, the majority say I don’t. There is another Fiber Optics Company working with Frontier that installed Fiber Optics to a house on my track just 2 houses up. 2 days of the phone calls I made to Frontier were over 3.5 hours long. The left hand doesn’t know what the right hand is doing. This is totally unacceptable! I finally convinced a supervisor to send me out another modem. I received it a few days ago. I’m paying for 23 to 25 megs of speed, but after doing a speed test on your site, it showed speeds of 11, 12, and 15. My streaming is down to 7megs. No one knows what to do? Each department has no answers and sends me to another department, and another, and so on. I know the Fiber Optics is run on the telephone lines and have been told it is connected to the junction box up the street. What will it take for a tech or linesman to verify that the Fiber is there and connected for use? These modems don’t last very long. I need corporate to get involved to push forward the people here in Rochester, N.Y., to see if it is visibly run from the junction box to the telephone poles and ready to make the connection. I am not some kid looking for faster speeds to play video games. I’ve lived down here since the house was still being built. I was 4 years-old. No customer should have to go through over 2 weeks of phone calls. Only corporate has the ability to put things on track. You’ve shown commercials on TV. I’ve also seen it on my computer. Why advertise if no one can answer questions about Fiber?