Dillards, Unable to return Christmas gift… staff very rude and manager couldn’t be bothered. I received a gift of a leather jacket for Christmas. I attempted to exchange it for one size bigger and was told it was past the 30 day return period (by 2 days). First I was told I couldn’t exchange it in the department so I went to customer service. They were rude and unhelpful. The woman there called a manager and that person couldn’t be bothered to even come speak with me. She hung up and said, he said no. Dillards has been my favorite place to shop for 30 years. I will never spend another penny in their stores. I cut up my card at their customer service counter and asked her to give that to the manager. I will shop at Macy’s from now on. Now I have an expensive leather jacket I cannot wear. Thanks for nothing, Dillards!!!