I have called my local store and the 1 800 367 7720 customer service number LUCK in placing online orders or being able to add points. I spent $227.82 at Thanksgiving as I do for the past 4 years. The local store can’t help the rude lady who offered no help in the matter. You may want to fix your website so customers can add their points. They couldn’t add them at the store where I picked up my ham and the woman who I spoke with said she couldn’t. So it’s almost like they don’t want to offer those points. This will be the last year I order from HoneyBakedHams. Your service has gone downhill the past few years I am sorry to say.